FirePrints.com Privacy Policy
FirePrints.com is very aware of our
customers’ right to privacy. We want to assure all of our customers to feel
comfortable that any personal or financial information that we obtain from
you to complete an order/sale will remain confidential and is secure with
our company. We do not sell or distribute personal or financial information
and under no circumstance will any information be disclosed to any other
organization or business.
Purchase Policy
How To Place Orders: We accept
orders by:
Telephone – 1-800-973-9753
Email –
sales@fireprints.com”
Shipping –
We ship to the US and Internationally, however please contact us for
international or non continental US shipping quotes. All items are
inspected prior to shipping and are insured if requested. We ship unframed
art to the Continental US flat at $9.95 or tube at $4.95 depending on
customer request. Insurance can be added to unframed art for $2. Please
contact us for framed shipping and insurance quotes.
Payments -
We gladly accept the following forms of payment:
Money Orders
Cashiers Cheques
Credit Cards
Paypal
Personal Checks (Please allow10
Business days for all personal checks to clear.)
Return Policy -
We at FirePrints.com pride ourselves
on quality control. We carefully inspect each and every item as we receive
it from the manufacturer/artist and again prior to shipping. We take great
care in packaging all of our products and 99% of all our shipments arrive
unharmed, in the event you do receive a package that was damaged in shipping
and you had it insured please contact us so we may start the replacement
process. We guarantee all items to be free from damage prior to shipping.
We will only accept returns for items that have been damaged during shipping
and were insured or in the rare event that you receive an incorrect item.
You must contact us within 14 days of the shipping date with the reason for
return prior to returning a product so you can obtain your RMA number
(Return Merchandise Assurance), all products without a RMA number will not
be accepted.
Guarantee
Fireprints.com guarantees our products
to be damage free and appropriate measures will be taken should you receive
damaged product. We pride ourselves in quality customer service and we will
make every reasonable effort to ensure that your time spent with
FirePrints.com is pleasant and enjoyable. Our hope is for all our customers
to enjoy the site, our products, and our company and that you will visit
with us again in the near future. Thank You and ENJOY YOUR VISIT !!!!
